Terms of Service

Last Updated: 11 September 2025

1. Introduction

Welcome to BitePet (accessible at https://bitepet.com). By accessing and using our website, you agree to comply with these Terms of Service. Please read them carefully.

2. Use of Our Website

• You must be at least 18 years old or have parental consent to make purchases.
• You agree not to misuse our website or violate any applicable laws.
• All content, trademarks, and images on our site are owned by BitePet and may not be reproduced without permission.

3. Products & Subscriptions

• All product descriptions and prices are subject to change without notice.
• Subscription services (Bite Box, Bite Crate) will renew automatically unless cancelled before the next billing cycle.
• We reserve the right to limit or refuse orders suspected to be fraudulent or unauthorized.

4. Payments

All payments must be made through the secure gateways provided on our website. Prices are displayed in Malaysian Ringgit (RM) unless otherwise stated. You agree to provide accurate billing and shipping information.

5. Shipping & Delivery

Orders are processed and shipped according to our Shipping Policy. BitePet is not responsible for delays caused by courier services or unforeseen circumstances.

6. Returns & Refunds

Returns and refunds are handled according to our Refund Policy. By purchasing from us, you agree to the conditions outlined in that policy.

7. Limitation of Liability

BitePet is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or services. All products should be used under proper supervision of pet owners.

8. Changes to Terms

We may update these Terms of Service at any time. Changes will take effect immediately upon posting on this page. Continued use of our site constitutes acceptance of the updated terms.

9. Contact Us

If you have any questions about these Terms of Service, please contact us:

Email: bitepetofficial@gmail.com